Wisdom Academy FAQ

 

Q: How long will I have access to the course once I enroll?

A: When you are enrolled in a Wisdom Academy course, you’ll have unlimited online access to teachings that you can return to as often as you’d like. With the Wisdom Academy you can learn at your own pace and on your own timeframe. If you are taking a course as an Wisdom Experience All-Access member, you’ll be able to access Wisdom Academy courses while your membership is valid.

Q: Can I download the videos and watch them later?

A: For security reasons, videos cannot be downloaded and must be watched online with an internet connection—but there are no time constraints as to when you must watch them. You will be able to download PDFs of readings and MP3s of guided audio meditations to read and listen to offline.

Q: I live in a different time zone / want to start this course after its launch date. Can I still participate?

A: Yes! You can log in and take part in the course anytime. While the course is initially “live” just after launch while lessons release weekly, the discussion forums will remain active. Once a lesson has been released you can take part in it anytime.

Q: Is there a specific way I should progress through each lesson?

A: You must mark each item (videos, readings and practices, as applicable) complete before you can take the quiz. You can take the quiz as many times as you like, but need to pass the quiz to be able to proceed to the next lesson.

Q: How do I get my certificate of completion?

A: Once you’ve completed the last lesson, just go to the main course page and click the “Print your certificate!” button. This will open a PDF of your signed certificate in a new window.

Q: What technical requirements are there for taking the course?

A: For an optimal experience, you’ll need to have cookies and JavaScript enabled on your device. We also recommend that you use a modern browser (you can find one at www.browsehappy.com) and have pop-ups enabled on your browser, as quizzes will open in new browser tab. If you get an error message about security certificates in the shopping cart or while logging in, please make sure that your browser and operating system support the latest methods of encryption (you can check your compatibility here: www.ssllabs.com/ssltest/viewMyClient.html).

Q: What is your refund policy?

A: A 50% refund can be provided before a course has launched and during the week following the release of the first lesson. After lesson 2 is released, refunds cannot be given.

Still need help? Contact us at [email protected]

 

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